Journey Mapping
Certificate of Completion May 19, 2022
Awarded for successfully completing the course "Journey Mapping"
https://www.interaction-design.org/rasmus-gripenfrid/certificate/course/d01b66db-a861-4ef8-ba8d-b81f382649c7 Rasmus Gripenfrid has mastered how to:
An understanding of the three most common types of journey maps and why they work so well.
An understanding of three common journey mapping processes.
How to gather data for journey mapping.
How to create a perspective grid to analyze gathered data.
How to create an experience map, customer journey map and service blueprint.
How to set up and run a journey mapping workshop.